Tendering companies that make use of Sobre Digital for the presentation of recruitment offers to local bodies and universities have as a support reference the contracting body responsible for the tender to which they submit, without prejudice to the fact that from You can also forward to us the technical incidents that you receive and that cannot be resolved with the published support material , so that our User Service Center (CAU) can process them accordingly and send you the answer.
This agreement is adopted because it is considered to be the best way to provide real and effective support to the companies concerned, because this is the only way to ensure respect for the criteria established by each contracting body and to avoid that the technology or a service of attention to users to act as a decision-making body and to assume functions that are not assigned to them.
In accordance with the experiences that you have shared with us from the contracting bodies since the launch of the service, we have been able to detect that the measures or decisions taken by each recruitment board in the face of the situations that arise with the use of the technological tool on the part of companies, they can be different when faced with the interpretation of each body of the regulations in the field of contracting.
It is also worth noting that the philosophy that has been applied in the design of the tool is to adapt the paper procedure to the electronic one, without adding more limitations in terms of presentation than those given in the process traditional (paper), so that it is the contracting body that takes the measures it considers appropriate in each case. An example of this is the fact that the tool allows tenders to be submitted outside the deadline or without containing all the mandatory documentation, while alerting both companies and the contracting body of these facts.
For this reason, we consider that certain answers provided by our CAU in relation to the possibilities that the tool allows in each case, must be evaluated beforehand by the contracting body, in order to transfer to the tenderer the option that is legally adapt in the most appropriate way to the procedure.
The support model adopted also makes it possible to clean up the technical incidents of the rest of the cases where another type of tender assistance is required that also depends on the body.